Orchestrating Field Service Operations

Effortless Placement of Service Orders
Real-Time Status Updates
Better SLA Performance
Direct-To-Tech Pricing

Less people, less time, less cost – better outcome

Intelligent Service Orchestration

Service Orchestration represents the next evolution in managing on-demand or hybrid workforces.

Service Orchestration

  • Manages service events to SLA resolution
  • No additional burden on Service Operations
  • On-demand labor from multiple sources
  • 100% utilization rates
  • Flexibility to scale
  • Addresses multiple service types
  • Direct-To-Technician pricing

Contingent Labor

  • Service Operations assumes responsibility for sourcing and managing technicians
  • No responsibility for vetting/training of labor
  • Limited to single pool of labor
  • No service automation rules
  • Rate card does not reflect total cost

W2 Workforce

  • Only 60-80% utilization
  • High turnover
  • Fully burdened cost is higher
  • No whitespace flexibility
  • Need to coordinate with a variable workforce
  • Should be allocated high-value tasks

Avoiding the pitfalls of contingent and W2 labor while leveraging their strengths.

TekumoPRO conducts Intelligent Service Orchestration throughout the deployment, installation, and maintenance of various IT products and devices.

Compute
Storage
Network
Peripheral
Wire & Cable
POS
Digital Signage
Kiosks
IOT
VOIP

TekumoIOT performs technology monitoring and reporting on a variety of IoT & smart technologies.

Cameras
Switches
Thermostat
Locks
Doorbells
Sensors
Hubs
Wifi Access
Wearable IOT
Monitoring Devices
Medical Devices
Leak Detector
Environmental Sensors
Smoke/Heat Alarms
Telematics