HELPS PRODUCT AND SERVICE ORGANIZATIONS INSTALL
AND MANAGE CONNECTED DEVICES
We intelligently orchestrate an on-demand or hybrid workforce to extend your service network by deploying local resources.
Our solution is designed to provide end to end visibility of service events in real-time, with “direct-to-tech” pricing to eliminate margin stacking.
TekumoPRO IS THE ONLY ON-DEMAND, END-TO-END SERVICE PLATFORM
THAT ORCHESTRATES ALL YOUR SERVICE NEEDS
Less people, less time, less cost - better outcome
Direct-To-Technician Pricing model
Avoid the time-consuming process of sourcing and managing and Ondemand Workforce.
Use a single interface to manage all service events and escalations.
qualified, dependable technicians.
Smarter Workforce Management
INTELLIGENT SERVICE ORCHESTRATION
on-demand or hybrid workforces.
• Manages service events to SLA resolution
• No additional burden on Service Operations
• On-demand labor from multiple sources
• 100% utilization rates
• Flexibility to scale
• Addresses multiple services types
• Direct-to-Technician pricing
• Service Operations assumes responsability for sourcing and managing technicians
• No responsability for vetting/ training of labor
• Limited to single pool of labor
• No service automation rules
• Rate card does not reflect total cost
• Only 60-80% utilization
• High turnover
• Fully burdened cost is higher
• no whitespace flexibility
• Need to coordinate with a variable workforce
• Should be allocated high value tasks
Avoiding the pitfalls of contingent and W2 labor while leveraging their strengths
TekumoPRO offers clients: