TekumoPRO
HELPS PRODUCT AND SERVICE ORGANIZATIONS INSTALL
AND MANAGE CONNECTED DEVICES
01 ABOUT
We intelligently orchestrate an on-demand or hybrid workforce to extend your service network by deploying local resources.
Our solution is designed to provide end to end visibility of service events in real-time, with “direct-to-tech” pricing to eliminate margin stacking.
TekumoPRO IS THE ONLY ON-DEMAND, END-TO-END SERVICE PLATFORM
THAT ORCHESTRATES ALL YOUR SERVICE NEEDS
Computer
Storage
Network
Peripheral
Wire & Cable
POS
Digital Signage
Kiosks
IOT
VOIP
Less people, less time, less cost - better outcome
Save Money
Direct-To-Technician Pricing model
Save Time
Avoid the time-consuming process of sourcing and managing and Ondemand Workforce.
Improve Efficiency
Use a single interface to manage all service events and escalations.
Improve Effectiveness
qualified, dependable technicians.
Smarter Workforce Management
INTELLIGENT SERVICE ORCHESTRATION
on-demand or hybrid workforces.
Service Orchestration
• Manages service events to SLA resolution
• No additional burden on Service Operations
• On-demand labor from multiple sources
• 100% utilization rates
• Flexibility to scale
• Addresses multiple services types
• Direct-to-Technician pricing
Contingent Labor
• Service Operations assumes responsability for sourcing and managing technicians
• No responsability for vetting/ training of labor
• Limited to single pool of labor
• No service automation rules
• Rate card does not reflect total cost
W2 Workforce
• Only 60-80% utilization
• High turnover
• Fully burdened cost is higher
• no whitespace flexibility
• Need to coordinate with a variable workforce
• Should be allocated high value tasks
Avoiding the pitfalls of contingent and W2 labor while leveraging their strengths
TekumoPRO offers clients:
- Multi-source access to on-demand labor, creating a hybrid workforce for greater efficiency and quicker onboarding
- Availability of the precise skills necessary for your service event needs
- Intelligent and automated project coordination and delivery execution
- Real-time visibility of the service event for all key stakeholders
- Field Service Management (FSM) system integration
- Proven service event management for successful SLA outcomes
- Flexible program management and capabilities that can be customized to your unique service event needs
- Greater adherence to processes and best practices across the entire variable workforce
02 PRICING
DIRECT-TO-TECH
- Direct pass-through of technician labor cost
- Eliminates margin stacking
- Market based ”Pay-per-Event”
- Multiple tiers of service orchestration
- Dynamically balances cost/availability/SLA outcomes
- Improved ROI on Total Services