TekumoPRO

HELPS PRODUCT AND SERVICE ORGANIZATIONS INSTALL
AND MANAGE CONNECTED DEVICES

We intelligently orchestrate an on-demand or hybrid workforce to extend your service network by deploying local resources

Our solution is designed to provide end to end visibility of service events in real-time, with “direct-to-tech” pricing to eliminate margin stacking

TekumoPRO IS THE ONLY ON-DEMAND, END-TO-END SERVICE PLATFORM

THAT ORCHESTRATES ALL YOUR SERVICE NEEDS

Computer

Storage

Network

Peripheral

Wire & Cable

POS

Digital Signage

Kiosks

IOT

VOIP

Less people, less time, less cost - better outcome

Save Money

By using a pay-per-event
Direct-To-Technician Pricing model

Save Time

Avoid the time-consuming process of sourcing and managing and Ondemand Workforce.

Improve Efficiency

Use a single interface to manage all service events and escalations.

Improve Effectiveness

SLA compliance;
qualified, dependable technicians.

INTELLIGENT SERVICE ORCHESTRATION

Service Orchestration represents the next evolution in managing
on-demand or hybrid workforces.

Service Orchestration
• Manages service events to SLA resolution
• No additional burden on Service Operations
• On-demand labor from multiple sources
• 100% utilization rates
• Flexibility to scale
• Addresses multiple services types
• Direct-to-Technician pricing

Contingent Labor
• Service Operations assumes responsability for sourcing and managing technicians
• No responsability for vetting/ training of labor
• Limited to single pool of labor
• No service automation rules
• Rate card does not reflect total cost

W2 Workforce
• Only 60-80% utilization
• High turnover
• Fully burdened cost is higher
• no whitespace flexibility
• Need to coordinate with a variable workforce
• Should be allocated high value tasks

Avoiding the pitfalls of contingent and W2 labor while leveraging their strengths

TekumoPRO offers clients:

  • Multi-source access to on-demand labor, creating a hybrid workforce for greater efficiency and quicker onboarding
  • Availability of the precise skills necessary for your service event needs
  • Intelligent and automated project coordination and delivery execution
  • Real-time visibility of the service event for all key stakeholders
  • Field Service Management (FSM) system integration
  • Proven service event management for successful SLA outcomes
  • Flexible program management and capabilities that can be customized to your unique service event needs
  • Greater adherence to processes and best practices across the entire variable workforce

PRICING

DIRECT-TO-TECH

  • Direct pass-through of technician labor cost
  • Eliminates margin stacking
  • Market based ”Pay-per-Event”
  • Multiple tiers of service orchestration
  • Dynamically balances cost/availability/SLA outcomes
  • Improved ROI on Total Services

The Intelligent Link to Your Success

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Tekumo helps you easily install, monitor and connect your systems 24/7

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