Intelligent Service Orchestration
TekumoPRO is the only on-demand, end-to-end service orchestration platform that provides the human link in your service delivery chain. We orchestrate all service events for stronger SLA performance and improved ROI.
TekumoPRO offers clients:
- Multi-source access to on-demand labor, creating a hybrid workforce for greater efficiency and quicker onboarding
- Availability of the precise skills necessary for your service event needs
- Intelligent and automated project coordination and delivery execution
- Real-time visibility of the service event for all key stakeholders
- Field Service Management (FSM) system integration
- Proven service event management for successful SLA outcomes
- Flexible program management and capabilities that can be customized to your unique service event needs
- Greater adherence to processes and best practices across the entire variable workforce
- Eliminating margin stacking through our “Direct-To-Tech” pricing and a “Pay-per-Event” model
- Improved ROI on Total Services with fewer individuals involved in service tracking and administration
END-TO-END SERVICE MANAGEMENT
Less people, less time, less cost – better outcome
By using a pay-per-event, Direct-To-Technician pricing model.
Avoid the time-consuming process of sourcing and managing an OnDemand Workforce.
Use a single interface to manage all service events and escalations.
SLA compliance; qualified, dependable technicians.